🏥 Telecare Heritage Psychiatric Health Facility

Alameda County · HCAI 106014207

2633 EAST 27TH STREET, OAKLAND 94601

Open · Hospital facility · roster 2026-10-01

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Hospital Snapshot

Available findings appear first. Open a section for its history, sources, and fields still awaiting data.

↑ Increasing · ↓ Decreasing · → Stable · Provisional = filing still in process

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Trends: ↑ increasing, ↓ decreasing, → stable over the dates shown. Provisional means a filing is still in process.

CMS / CDPH comparisons: ↑ above, ↓ below, ↔ equal to the national number or the source reports no difference. The label identifies which comparison is shown.

—: no matched comparison.

👩‍⚕️ RN staffing

Reporting-unit RN hours / patient day: 4.12
Productive RN hours: 27,497
RN-only FTEs · productive, calculated: 13.22

History & details →

✈️ Travelers / agency

Registry nursing hours / reported nursing hours: 0.0% reported
Registry nursing hours: 0 reported

History & details →

🛏️ Beds & capacity

🏥 Reported licensed beds: 26
🛏️ Reported staffed beds: 26
🛏️ Reported available beds: 26
❤️ Licensed ICU beds: 0
👶 Licensed NICU beds: 0
🤰 Licensed perinatal beds: 0

2 fields awaiting data or review

⚙️ Operational beds: UNMATCHED
🚑 ED treatment stations: UNREVIEWED

History & details →

🚑 ED & hospital pressure

6 fields awaiting data or review

🚑 ED encounters · admitted + non-admitted: NOT REPORTED
🛏️ ED admissions: NOT REPORTED
⏱️ Median ED stay · excludes psych / transfers: UNMATCHED
⏱️ Ambulance offload · 90th percentile: UNMATCHED
🚨 Reported diversion hours: UNMATCHED
⏱️ Boarding / wait time: UNREVIEWED

History & details →

🔄 Services & changes

Documented service changes: Service review not documented

History & details →

👥 Turnover & working conditions

Pay, overtime, orientation and contract records →

2 fields awaiting data or review

Acute-hospital RN turnover: Not yet reviewed
RN vacancies: Not yet reviewed

History & details →

📈 Workload & complete records

Patient days, discharges, care mix and workload history.

🔎 All sources →History & details →

Explore history & sources

Before you take the job

Open details

Charge-nurse patient assignment — UNKNOWN · charge availability affects every nurse’s backupIs the charge nurse free of a patient assignment on this unit? If not, is it a partial or full assignment, how many patients, and how often? What dedicated RN/LVN support is provided, and who covers charge duties during emergencies?Source →

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👥 Turnover & working conditions

Open details

Who stays? Who leaves?

Acute-hospital RN turnover: Not yet reviewed
RN vacancies: Not yet reviewed

Download workforce review records →

Pay, overtime, orientation & contract

RN overtime: UNKNOWN — no matched RN-specific hours
Current RN wage scale: UNKNOWN — no matched current scale
Orientation: UNKNOWN — no matched unit policy
Contract provisions: UNKNOWN — no executed local contract reviewed

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📈 Workload & patient demand

Open details

📈 Workload, Staffing & Capacity

— UNKNOWN Matched multi-year workload records not yet added to CNO

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👩‍⚕️ RN Staffing

Open details

Annual RN labor inputs · all retained years

Annual financial reporting unit · source-reported inputs
Reporting period	Productive RN hours	Patient days	Filing status	Source
2021-07-01–2022-06-30	15,100	5,955	Audited	Preserved fileAPI record ID 409
2022-07-01–2023-06-30	21,052	6,815	Audited	Preserved fileAPI record ID 413
2023-07-01–2024-06-30	27,497	6,678	Audited	Preserved fileHADR 01-01-2024 to 12-31-2024 row 408

Full source records & reporting scope →

🔎 Records & complete history →

Reporting-unit RN hours / patient day: 4.12
Productive RN hours: 27,497
RN-only FTEs · productive, calculated: 13.22

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✈️ Travelers / Agency Nursing

Open details

🔎 Records & complete history →

Registry nursing personnel may include RNs, LVNs, and aides/orderlies. Traveler-only and RN-only registry shares are not reported in this source category. Category definition · GAO →

Registry nursing hours / reported nursing hours: 0.0% reported
Registry nursing hours: 0 reported

📈 Historical trend: — UNKNOWN

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🛏️ Beds & Capacity

Open details

Which kind of bed capacity is reported?

What do these bed counts mean?

🏥 Licensed: Authorized bed capacity under the facility license.
🛏️ Staffed: Beds the hospital reports having personnel to operate during the reporting period.
⚙️ Operational: Beds open and equipped for patient care at a stated time.
📋 Reported available: The source’s available-bed count for its dated reporting period. Live availability means an empty, staffed bed ready to accept a patient now.

Quarterly beds and workload · 5 retained reporting periods

HCAI 106014207 · dated quarterly reporting unit
Reporting period	Licensed beds	Available beds	Staffed beds	Patient days	Source
2025-Q12025-01-01–2025-03-31	26	26	26	1,443	Preserved fileAPI record 403
2025-Q22025-04-01–2025-06-30	26	26	26	1,417	Preserved fileAPI record 399
2025-Q32025-07-01–2025-09-30	26	26	26	1,531	Preserved fileAPI record 401
2025-Q42025-10-01–2025-12-31	26	26	26	1,530	Preserved fileAPI record 399
2026-Q12026-01-01–2026-03-31	26	26	26	1,667	Preserved fileAPI record 399

2633 EAST 27TH STREET, OAKLAND 94601 · reported facility address · 2026-Q1

Full records & official source links →

🔎 Records & complete history →

🏥 Reported licensed beds: 26
🛏️ Reported staffed beds: 26
⚙️ Operational beds: UNMATCHED
🛏️ Reported available beds: 26
❤️ Licensed ICU beds: 0
👶 Licensed NICU beds: 0
🤰 Licensed perinatal beds: 0
🚑 ED treatment stations: UNREVIEWED

📈 Licensed specialty-bed history

Licensed beds · annual utilization
Licensed beds	2022	2023	2024
❤️ ICU	0	0	0
👶 NICU	0	0	0
🤰 Perinatal	0	0	0

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🚑 ED & Hospital Pressure

Open details

🔎 Records & complete history →

🚑 ED encounters · admitted + non-admitted: NOT REPORTED
🛏️ ED admissions: NOT REPORTED
⏱️ Median ED stay · excludes psych / transfers: UNMATCHED
⏱️ Ambulance offload · 90th percentile: UNMATCHED
🚨 Reported diversion hours: UNMATCHED
⏱️ Boarding / wait time: UNREVIEWED

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🔄 Services & Changes

Open details

Service review not documented

All documented service changes →↑ Back to snapshot

🔎 Sources

Open details

HCAI facility roster · 2026-10-01 · source row 18 · Retained roster
Download this hospital’s retained records and history (JSON)HCAI 106014207 · dates, source locators and original values included

RN labor and workload · records & history

RN trend comparison: not included. Contract-share trend comparison: not included.

2022 · 2021-07-01–2022-06-30 · Audited

Download preserved source · Official source · API record ID 409

Field

Value

year

2022

begin

2021-07-01

end

2022-06-30

reportDays

365

filing

Audited

type

PHF

sourceRecord

409

name

TELECARE HERITAGE - PHF

county

Alameda

rnHours

15100

patientDays

5955

ratio

2.5356842989084805

components

Open components

Retained record fields
Field	Value
PRD_HR_RN	15100
PRD_HR_LVN	7116
PRD_HR_AID	17816
CNT_HR_RN	0

nursingHours

40032

contractShare

careDays

Open careDays

Retained record fields
Field	Value
DAY_ACUTE	0
DAY_PSYCH	5955
DAY_CHEM	0
DAY_REHAB	0
DAY_LTC	0
DAY_RESDNT	0

2023 · 2022-07-01–2023-06-30 · Audited

Download preserved source · Official source · API record ID 413

Field

Value

year

2023

begin

2022-07-01

end

2023-06-30

reportDays

365

filing

Audited

type

PHF

sourceRecord

413

name

TELECARE HERITAGE - PHF

county

Alameda

rnHours

21052

patientDays

6815

ratio

3.089068231841526

components

Open components

Retained record fields
Field	Value
PRD_HR_RN	21052
PRD_HR_LVN	10011
PRD_HR_AID	21556
CNT_HR_RN	0

nursingHours

52619

contractShare

careDays

Open careDays

Retained record fields
Field	Value
DAY_ACUTE	0
DAY_PSYCH	6815
DAY_CHEM	0
DAY_REHAB	0
DAY_LTC	0
DAY_RESDNT	0

2024 · 2023-07-01–2024-06-30 · Audited

Download preserved source · Official source · HADR 01-01-2024 to 12-31-2024 row 408

Field

Value

year

2024

begin

2023-07-01

end

2024-06-30

reportDays

366

filing

Audited

type

PHF

sourceRecord

408

name

TELECARE HERITAGE - PHF

county

Alameda

rnHours

27497

patientDays

6678

ratio

4.117550164719976

components

Open components

Retained record fields
Field	Value
PRD_HR_RN	27497
PRD_HR_LVN	9177
PRD_HR_AID	24173
CNT_HR_RN	0

nursingHours

60847

contractShare

careDays

Open careDays

Retained record fields
Field	Value
DAY_ACUTE	0
DAY_PSYCH	6678
DAY_CHEM	0
DAY_REHAB	0
DAY_LTC	0
DAY_RESDNT	0

Current CNO profile record · reported labor fields

Preserved 2024 financial workbook

Retained record fields
Field	Value
rnHours	27497
contractHours	0
contractShare	0
rnPerPatientDay	4.11755
baseline	— UNKNOWN
history	UNIQUE
filing	Audited

Beds and capacity · records & history

Official facility identity, campus scope & licensed beds · 2026-10-01

Official HCAI roster · Retained source · row 18

Field

Value

officialName

TELECARE HERITAGE PSYCHIATRIC HEALTH FACILITY

county

Alameda

city

OAKLAND

address

2633 EAST 27TH STREET

zip

94601

level

Parent Facility

category

Psychiatric Health Facility

status

Open

statusEffective

2005-08-16

licensedBeds

erServiceLevel

Not Applicable

licenseNumber

M02016036

rosterDate

2026-10-01

checkedOn

2026-10-12

sourceRow

officialUrl

https://data.chhs.ca.gov/dataset/licensed-healthcare-facility-listing

sourceFile

/downloads/coverage/hcai-current-20261001.json.gz

aliases

Open aliases

Record 1

TELECARE HERITAGE PSYCHIATRIC HEALTH FACILITY

parentId

— UNKNOWN

parentName

— UNKNOWN

cdphFacilityType

PSYCHOLOGY CLINIC

crosswalkRows

Open crosswalkRows

Record 1

Retained record fields
Field	Value
_id	4080
LICENSED_CERTIFIED	CERTIFIED ONLY
ELMS_FACID	630011102
LICENSE_NUMBER	— UNKNOWN
LICENSE_STATUS_DESCRIPTION	— UNKNOWN
PERM_ID	18169
HCAI_ID	106014207
ASPEN_FACID	630011102
CCN	054146
NPI	— UNKNOWN
ASPEN_STATUS	ACTIVE
FACNAME	TELECARE HERITAGE PSYCHIATRIC HEALTH FACILITY
FAC_TYPE_DESCRIPTION	PSYCHOLOGY CLINIC
FAC_FDR	PSYCHOLOGY CLINIC
FAC_FAC_RELATIONSHIP	Parent
ELMS_PARENT_FACID	— UNKNOWN

addedByCoverageAudit

false

2025-Q1 · 2025-01-01–2025-03-31 · quarterly record 403

Download preserved source · Official source

Field

Value

period

2025-q1

begin

2025-01-01

end

2025-03-31

sourceRecord

403

sourceFile

/downloads/deep-review/qfu-2025-q1.json.gz

sourceUrl

https://data.chhs.ca.gov/api/3/action/datastore_search?resource_id=6e956cf6-5ced-4f4d-9cfd-0eb709b02cc3&limit=10000

name

TELECARE HERITAGE - PHF

address

2633 EAST 27TH STREET

city

OAKLAND

zip

94601

operationStatus

Open

licensedBeds

availableBeds

staffedBeds

patientDays

1443

outpatientVisits

raw

Open raw

Retained record fields
Field	Value
FAC_NO	106014207
YEAR_QTR	20251
BEG_DATE	01/01/2025
END_DATE	03/31/2025
LIC_BEDS	26
AVL_BEDS	26
STF_BEDS	26
DAY_TOT	1443
VIS_TOT	0

2025-Q2 · 2025-04-01–2025-06-30 · quarterly record 399

Download preserved source · Official source

Field

Value

period

2025-q2

begin

2025-04-01

end

2025-06-30

sourceRecord

399

sourceFile

/downloads/deep-review/qfu-2025-q2.json.gz

sourceUrl

https://data.chhs.ca.gov/api/3/action/datastore_search?resource_id=f902f922-6806-49c4-bfed-b1dadaab3cc1&limit=10000

name

TELECARE HERITAGE - PHF

address

2633 EAST 27TH STREET

city

OAKLAND

zip

94601

operationStatus

Open

licensedBeds

availableBeds

staffedBeds

patientDays

1417

outpatientVisits

raw

Open raw

Retained record fields
Field	Value
FAC_NO	106014207
YEAR_QTR	20252
BEG_DATE	04/01/2025
END_DATE	06/30/2025
LIC_BEDS	26
AVL_BEDS	26
STF_BEDS	26
DAY_TOT	1417
VIS_TOT	0

2025-Q3 · 2025-07-01–2025-09-30 · quarterly record 401

Download preserved source · Official source

Field

Value

period

2025-q3

begin

2025-07-01

end

2025-09-30

sourceRecord

401

sourceFile

/downloads/deep-review/qfu-2025-q3.json.gz

sourceUrl

https://data.chhs.ca.gov/api/3/action/datastore_search?resource_id=15939e50-5c82-46af-9653-d40a5458dc26&limit=10000

name

TELECARE HERITAGE - PHF

address

2633 EAST 27TH STREET

city

OAKLAND

zip

94601

operationStatus

Open

licensedBeds

availableBeds

staffedBeds

patientDays

1531

outpatientVisits

raw

Open raw

Retained record fields
Field	Value
FAC_NO	106014207
YEAR_QTR	20253
BEG_DATE	07/01/2025
END_DATE	09/30/2025
LIC_BEDS	26
AVL_BEDS	26
STF_BEDS	26
DAY_TOT	1531
VIS_TOT	0

2025-Q4 · 2025-10-01–2025-12-31 · quarterly record 399

Download preserved source · Official source

Field

Value

period

2025-q4

begin

2025-10-01

end

2025-12-31

sourceRecord

399

sourceFile

/downloads/deep-review/qfu-2025-q4.json.gz

sourceUrl

https://data.chhs.ca.gov/api/3/action/datastore_search?resource_id=8a512ca9-560e-4fcc-9c57-c928c874231b&limit=10000

name

TELECARE HERITAGE - PHF

address

2633 EAST 27TH STREET

city

OAKLAND

zip

94601

operationStatus

Open

licensedBeds

availableBeds

staffedBeds

patientDays

1530

outpatientVisits

raw

Open raw

Retained record fields
Field	Value
FAC_NO	106014207
YEAR_QTR	20254
BEG_DATE	10/01/2025
END_DATE	12/31/2025
LIC_BEDS	26
AVL_BEDS	26
STF_BEDS	26
DAY_TOT	1530
VIS_TOT	0

2026-Q1 · 2026-01-01–2026-03-31 · quarterly record 399

Download preserved source · Official source

Field

Value

period

2026-q1

begin

2026-01-01

end

2026-03-31

sourceRecord

399

sourceFile

/downloads/deep-review/qfu-2026-q1.json.gz

sourceUrl

https://data.chhs.ca.gov/api/3/action/datastore_search?resource_id=46f2a36e-e0ca-4509-a89a-2083e356169d&limit=10000

name

TELECARE HERITAGE - PHF

address

2633 EAST 27TH STREET

city

OAKLAND

zip

94601

operationStatus

Open

licensedBeds

availableBeds

staffedBeds

patientDays

1667

outpatientVisits

raw

Open raw

Retained record fields
Field	Value
FAC_NO	106014207
YEAR_QTR	20261
BEG_DATE	01/01/2026
END_DATE	03/31/2026
LIC_BEDS	26
AVL_BEDS	26
STF_BEDS	26
DAY_TOT	1667
VIS_TOT	0

Retained record fields
Field	Value
licensedBeds	26
staffedBeds	26
availableBeds	26
reportingYear	2025
scope	Workforce reporting year 2024; capacity reporting year 2025; not a same-period state assessment.

ED activity, specialty beds and diversion · records & history

2022 · 2022-01-01–2022-12-31

Download preserved workbook · Official source · HCAI 106014207 · source row 23

Retained record fields
Field	Value
year	2022
begin	2022-01-01
end	2022-12-31
operated	Yes
sourceId	AUR-2022
sourceRow	23
diversionReported	— UNKNOWN
icuLicensed	0
nicuLicensed	0
perinatalLicensed	0
edStations	— UNKNOWN
edNonAdmitVisits	— UNKNOWN
edAdmissions	— UNKNOWN
diversionHours	— UNKNOWN

2023 · 2023-01-01–2023-12-31

Download preserved workbook · Official source · HCAI 106014207 · source row 23

Retained record fields
Field	Value
year	2023
begin	2023-01-01
end	2023-12-31
operated	Yes
sourceId	AUR-2023
sourceRow	23
diversionReported	— UNKNOWN
icuLicensed	0
nicuLicensed	0
perinatalLicensed	0
edStations	— UNKNOWN
edNonAdmitVisits	— UNKNOWN
edAdmissions	— UNKNOWN
diversionHours	— UNKNOWN

2024 · 2024-01-01–2024-12-31

Download preserved workbook · Official source · HCAI 106014207 · source row 23

Retained record fields
Field	Value
year	2024
begin	2024-01-01
end	2024-12-31
operated	Yes
sourceId	AUR-2024
sourceRow	23
diversionReported	— UNKNOWN
icuLicensed	0
nicuLicensed	0
perinatalLicensed	0
edStations	— UNKNOWN
edNonAdmitVisits	— UNKNOWN
edAdmissions	— UNKNOWN
diversionHours	— UNKNOWN

2024 HCAI selected annual financial reports · RN hours and patient-day care mix · Preserved workbook
RN comparison calculation & reporting scope
Unweighted median of hospital report ratios PRD_HR_RN / DAY_TOT. Middle 50%: inclusive linear-interpolated 25th and 75th percentiles. Same 2024 selected-report file; audited Comparable reports, 365 or 366 days, majority (>50%) patient-day care group, exact unique HCAI IDs, reconciled care-day totals and existing CNO ratio. Includes reported zero RN hours; excludes missing values. No reference for mixed care-day groups or cohorts smaller than eight.
HCAI 106014207 · HADR 01-01-2024 to 12-31-2024 · row 408 · Audited · 2023-07-01–2024-06-30
Outlier screen: ratio above the care-group upper quartile plus three interquartile ranges.
Productive RN hours: 27,497 ÷ total patient days: 6,678
- Acute care: 0 patient days
- Psychiatric: 6,678 patient days
- Chemical dependency: 0 patient days
- Rehabilitation: 0 patient days
- Long-term care: 0 patient days
- Residential: 0 patient days
Source SHA-256: 0fcc4c3c52f335adc63699cf65d5ecbe28b94bb2d20433508cfe799e82541e26
2022-01-01–2022-12-31 · HCAI licensed specialty beds, ED activity & diversion · Preserved file
2023-01-01–2023-12-31 · HCAI licensed specialty beds, ED activity & diversion · Preserved file
2024-01-01–2024-12-31 · HCAI licensed specialty beds, ED activity & diversion · Preserved file
2024 registry nursing share calculation
Nursing-hour denominator
Registry nursing hours ÷ (productive RN + productive LVN + productive aide + registry nursing hours). HCAI fields: CNT_HR_RN ÷ (PRD_HR_RN + PRD_HR_LVN + PRD_HR_AID + CNT_HR_RN).
Productive FTE calculation · hours ÷ 2,080
2024 HCAI annual financial / RN labor
2025 California capacity record

All public source collections →
Evidence standards & methodology →↑ Back to snapshot

Research record, provenance & reporting scope

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Public Record Profile · No state call

Telecare Heritage - Phf

Alameda County · HCAI 106014207

Profile statusLISTED — NOT YET REVIEWEDDescriptive profile · two source layers2024 financial filing audited2024 workforce record available2025 capacity record available

What this page can show2024 nursing labor and 2025 capacity, reported separately.

What the public record reports

What is reported?

This facility is listed, but its records have not received the additional hospital-specific review shown on reviewed profiles.

Reported RN labor27,497 productive RN hours.

27,497Hospital-wide productive RN hours · 2024

Registry nursing share0.0% of reported RN labor.

0.0%Agency, registry, or registry nursing share · 2024

Reported RN intensity4.1 RN hours per patient day.

4.1Hospital-wide annual proxy · 2024

Reported capacity26 staffed beds.

26 → 26Available → staffed beds · 2025

Evidence trail

Where the numbers came from.

Facility identity

CLEAR — UNIQUE ID MATCH. This page is anchored to HCAI facility ID 106014207.

Open official facility source ↗

Workforce source

2024 productive RN hours and registry-nursing measures come from the HCAI hospital financial/workforce reporting layer.

Open HCAI hospital financials ↗

Capacity source

2025 licensed, available, and staffed-bed records are a separate capacity layer with its own reporting scope.

Open California health data ↗

Next evidence step

Acquire third independent audited domain before any state call.

Read CNO’s methodology →

Use the gap

What changed in patient demand, staffed capacity, and permanent RN coverage during the same reporting period—and what happened on my unit?

Search another hospital →REQUEST AN ANONYMOUS REVIEW →

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🏥 Telecare Heritage Psychiatric Health Facility

Hospital Snapshot

👩‍⚕️ RN staffing ›

✈️ Travelers / agency ›

🛏️ Beds & capacity ›

🚑 ED & hospital pressure ›

🔄 Services & changes ›

👥 Turnover & working conditions ›

📈 Workload & complete records ›

Explore history & sources

Before you take the job

👥 Turnover & working conditions

Who stays? Who leaves?

📈 Workload & patient demand

📈 Workload, Staffing & Capacity

👩‍⚕️ RN Staffing

✈️ Travelers / Agency Nursing

🛏️ Beds & Capacity

🚑 ED & Hospital Pressure

🔄 Services & Changes

🔎 Sources

Telecare Heritage - Phf

What is reported?

Where the numbers came from.

👩‍⚕️ RN staffing

✈️ Travelers / agency

🛏️ Beds & capacity

🚑 ED & hospital pressure

🔄 Services & changes

👥 Turnover & working conditions

📈 Workload & complete records